CP-Support

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Viewing 15 posts - 406 through 420 (of 632 total)
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  • in reply to: kindergarten changes #1020

    CP-Support
    Keymaster
    Post count: 1282

    1. The class is .logo in style.css lines 154 and 2805 (for retina/hi-dpi)
    3. Modify the link in header.php line 44:

    <a href="<?php echo esc_url( home_url( '/' ) ); ?>" class="logo">
       <img src="<?php header_image(); ?>" height="<?php echo get_custom_header()->height/2; ?>" width="<?php echo get_custom_header()->width/2; ?>" alt="" />
    </a>

    4. front-page.php

    in reply to: kindergarten changes #1016

    CP-Support
    Keymaster
    Post count: 1282

    Hi,

    Thank you very much for your appreciative words.
    First I must mention that this is an international support forum, so only English is allowed. Please understand that it’s impossible to answer in each client’s native language, so I edited your message and kept only the English part (and also changed topic title).

    Also please note that on front page (http://craftedpixels.net/support/) there’s an explanation of what qualifies for support and what does not. Support covers issues/problems with our projects, but not customizations. The four points in your message are all customizations/modifications, so do not qualify for support. I will, however offer some limited help:

    1. The colour of the cloud can be changed from the .psd files. There are two .psd files for each page, one for normal displays and one for Retina/HI-DPI devices.

    2. The dimensions of the logo are not specified in the css, the logo is automatically resized (from php) upon upload. So the dimensions can be modified in the functions.php file on lines 204 and 205:

    'width'         => 360,
    'height'        => 200,

    3. The cloud+logo already have a link.

    4. That is not possible. The pond is not an independent image, it’s part of the background illustration. Even if a position: absolute; link is added, two problems emerge: 1. on secondary pages content usually covers the pond and 2. the theme is responsive and the background will adapt to the resolution, so the pond will not have the same position on tablets for example.

    in reply to: Contact Form Not Working #1006

    CP-Support
    Keymaster
    Post count: 1282

    Our developer added an error message that will appear whenever the email is not sent. If you wish to translate it, you will find it on line 58:

    $error = 'Could not send message.';

    This modification will also be included in the next template update, so that if somebody else has the same problem (mail function disabled) would at least get an error message and we would know what the issue is.

    in reply to: Contact Form Not Working #1005

    CP-Support
    Keymaster
    Post count: 1282

    We checked, and the problem is your server, you have the mail function disabled on your server:

    [15-Aug-2014 14:14:01 Europe/Istanbul] PHP Warning:  mail() has been
    disabled for security reasons in
    /home/fqdbiges/public_html/contact-form/contact.php

    Please contact your hosting provider and ask them to activate it.

    in reply to: Contact Form Not Working #1004

    CP-Support
    Keymaster
    Post count: 1282

    Hi,

    Our developer will connect your FTP and check the issue. Please do not connect or make any modifications to the website during this time.

    Thank you.

    in reply to: Contact Form Not Working #1001

    CP-Support
    Keymaster
    Post count: 1282

    Without access to your php error logs, I cannot know what triggers the issue. I looked to your website again, and not even the form error/success messages appear.
    Please provide us access to the ftp, so we can test (use “Set as private reply” option).

    • This reply was modified 10 years, 10 months ago by  CP-Support.
    in reply to: Dropdown #998

    CP-Support
    Keymaster
    Post count: 1282

    You’re welcome. The update was just submitted for approval at ThemeForest.
    Have a great day!

    in reply to: Dropdown #996

    CP-Support
    Keymaster
    Post count: 1282

    Yes, we added submenu styles in the WordPress version, because they were mandatory for a theme, but even so, it’s not a very used feature, so it was not adapted and included in the HTML version afterwards.

    There is no “easy fix”, in order to have submenus css styling and html modification is necessary. We will make all the necessary modifications/additions and we will release an update for the template. The update will be submitted for approval at ThemeForest within 48 hours. Updates usually get approved within 12-24 hours and you will be notified by email when they approve it. If you do not receive an email, please write us here, or check the “Last Update” date on the template page.

    in reply to: Contact Form Not Working #994

    CP-Support
    Keymaster
    Post count: 1282

    Hi,

    I must first ask you if you added your email address before testing, like specified in the template Documentation provided (also available online here: http://craftedpixels.net/documentation/kindergarten-html/ )

    in reply to: upload error #988

    CP-Support
    Keymaster
    Post count: 1282

    The problem is your hosting provider has safe_mode enabled. There are other people experiencing this (although not with our theme), for example this person: http://wordpress.org/support/topic/this-does-not-appear-to-be-a-wxr-file-missinginvalid-wxr-version-number.

    Please contact your hosting provider and ask them to turn off safe_mode. If they are not willing to do that, and if changing your hosting provider is not an option for you, than use the theme without importing the .xml file. You can manually create the pages like in the demo, and details about gallery page and other are included in the Documentation provided with the theme.

    in reply to: Sticky Post #986

    CP-Support
    Keymaster
    Post count: 1282

    Please note that this is not an issue with the theme, it’s a generic WordPress usage one. Support covers only issues with the theme.
    While we have some information about WordPress usage in general in the FAQ section, we cannot cover all, as it’s not theme-related. For this question please search WordPress Codex/Support forum, also there are other tutorials (such as this one ) and Youtube video tutorials.

    in reply to: Videos in gallery #981

    CP-Support
    Keymaster
    Post count: 1282

    You’re welcome. And thank you for the appreciative words :) Have a great day!

    in reply to: mobile/small resolution menu #979

    CP-Support
    Keymaster
    Post count: 1282

    Hi,

    Thanks for the appreciative words.
    To modify the maximum resolution for the mobile menu from 1200px to 900px, just modify the media query in style.css line 2507:

    currently: @media (max-width: 1200px) {

    modified: @media (max-width: 900px) {

    Please note that this is a customization (so not covered by support), and while my answer will help you make the desired modification, I cannot test it, and thus I cannot guarantee that modifying the menu would not affect the theme and generate issues.

    in reply to: Videos in gallery #977

    CP-Support
    Keymaster
    Post count: 1282

    Hi,

    Topics with no activity for 10 days are automatically closed. I reopened your first topic and merged it with the new one.

    I looked at your website and there is no problem with the video, it is properly displayed. But it cannot be played, because slider navigation is active, and so clicking on the right half equals “Next” and clicking on the left half equals “Previous”.

    Add this in style.css:

    .flex-direction-nav {
        display: none;
    }

    After adding the code, the video will be clickable/playable, but slider navigation will be made only with the bullets pager (for computers) and touch-swipe (for touch enabled devices – tablets, smartphones etc.)

    in reply to: Auto close menu on click #976

    CP-Support
    Keymaster
    Post count: 1282

    The menu stays open because the links are same-page anchor links and the page does not refresh/change when a menu link is clicked. If the template would have been multi-page, the menu would have closed on page change.

    That being said, I must add that I’m sorry, but I cannot help any further with menu modifications. As stated on homepage, support does not cover customizations.

Viewing 15 posts - 406 through 420 (of 632 total)