[CP-SupportKeymaster Post count: 1282]

This is the report message from our admin/developer who tested your website:

First checked: WP/jQuery and theme version (OK – latest).
Third-party plugins: None/Deactivated. The client doesn’t have any conflicting plugins installed.
Third-party mods: Client’s CSS modifications don’t apparently cause issues.
Issue environment: Kindergarten uses Bootstrap 3 framework and the mobile menu is Bootstrap’s native mobile navigation. Menu classes should be:
– before click: collapse navbar-collapse navbar-ex1-collapse;
– after click and expand: navbar-collapse navbar-ex1-collapse in,
so after click the collapse class should be removed until a link in the menu or the menu button is clicked.
Issue cause: Strange buggy js behaviour: on client’s website the collapse class is just temporarily removed on click, but added back almost immediately, re-collapsing the menu.
Details: The problem isn’t present in theme demo nor on my local install, so the cause is neither with the theme itself, nor Bootstrap. Hosting misconfigurations don’t generate such issues usually, but nevertheless it has to be checked.
Solution/Further proceedings: The buggy js behaviour has no apparent cause. FTP access is needed for further testing.

Please provide FTP access for further investigations. We can assure you your data is completely safe, we always backup your theme, so you won’t lose any customizations or files during our testing.

[CP-SupportKeymaster Post count: 1282]

The album is created with our plugin CP-ImageGallery which is included with the theme. You can find all the necessary details about plugin install and creating albums in the theme Documentation provided with the theme. The documentation is also available online for reading here: http://craftedpixels.net/documentation/kindergarten-theme/

• This reply was modified 10 years, 6 months ago by  CP-Support.

[CP-SupportKeymaster Post count: 1282]

Thank you. The admin will connect and investigate. Please do dot make any changes to the website during testing.

• This reply was modified 8 years, 9 months ago by  CP-Support.

[CP-SupportKeymaster Post count: 1282]

You can safely add a private reply here, it can only be seen by our admin and you, no other forum member. If you prefer email, you can send to support@craftedpixels.net or craftedpixels.net@gmail.com.

• This reply was modified 8 years, 9 months ago by  CP-Support.

[CP-SupportKeymaster Post count: 1282]

Please see the answers here: http://craftedpixels.net/support/forums/topic/responsive-menu-issue/

It is not an issue with the theme (you can see that the demo does not have the problem), so we have to test your website. Please follow the same recommendation in the forum thread I mentioned: temporarily deactivate any plugins that were not installed by the theme.

[CP-SupportKeymaster Post count: 1282]

We tested your website. The issue is also present in OS X Chrome and Firefox.

As you can see the theme demo doesn’t have the menu issue, so this means that is not a theme bug. Please disable any plugins other than those included with the theme, and see if the problem persists. If after disabling the plugins the issue is not solved, please grant us access to the dashboard to further investigate.

• This reply was modified 10 years, 6 months ago by  CP-Support.

[CP-SupportKeymaster Post count: 1282]

Hi,

There hasn’t been any previous issues with the menu. For reported bugs we submit fixes within 24 hours (up to 48 hours for complex issues), so such problem surely would not remain unsolved.

First of all, we do not recommend making modifications directly to the core theme, because when you update the theme, all customizations will be lost. Also, should an issue arise, it would be almost impossible to verify if it’s a theme bug or the modifications caused it. This disqualifies you from receiving support, as we cannot be held responsible for any inconveniences produced by third-party modifications. Please use a child theme (a child theme is already made and it’s bundled with the theme). Using a child theme means it’s easy to see if the theme is bugged or modifications are the cause of the problems and theme updates do not erase your modifications.

Read more about child themes here.

About the issue:
Please provide a link to your website, and specify the browser and operating system used on the tablet so we can test.

[CP-SupportKeymaster Post count: 1282]

.gallery and .pp_social classes are in style.css

If you are unsure how to modify style.css, Vintage Wedding theme has a built-in Custom CSS option. Go to Appearance > Theme Options > CSS Styles and write there this:

.pp_social { display: none; }

I cannot help further with the gallery modifications, nor widget sliders because these are customizations not covered by support.

[CP-SupportKeymaster Post count: 1282]

Hi,

Updates are listed on the theme’s page here: http://themeforest.net/item/vintage-wedding-wordpress-theme/4511456 and in the theme documentation. We include version number and what improvements were made.

In the latest version (1.9) we added support for WooCommerce, because we had some clients who liked Vintage Wedding so much that they bought and re-purposed it for flower shops and even a museum. So updating to latest version is not compulsory, unless you plan to build a shop with the theme. But we would really recommend that you keep the theme updated, as we always release new feature or fix issues and make it compatible with newer WordPress versions.

If you want to update to the latest version, there are two ways:

1. Login to your site via FTP. Delete the old theme or rename it (for example from vintage_wedding to vintage_wedding_old). Upload the new version (unzipped).

or

2. Go to Appearance > Themes and delete Vintage Wedding. Install the new version.

IMPORTANT: Please note that if you made any changes/customizations to the theme, the changes will be lost when you update. Make sure you backup your files before updating.

If you need further assistance with updating, let us know.

[CP-SupportKeymaster Post count: 1282]

Sorry, support does not cover customizations. If you have any questions about what is covered, please read homepage.

[CP-SupportKeymaster Post count: 1282]

The copyright is in footer.php lines 116-118:

<?php esc_attr_e('&copy;', 'vintagewedding'); ?> <?php _e(date('Y')); ?><a href="<?php echo home_url('/') ?>" title="<?php echo esc_attr(get_bloginfo('name', 'display')); ?>">
<?php bloginfo('name'); ?>
</a>

Sorry, I cannot give more details because support does not cover customizations.

[CP-SupportKeymaster Post count: 1282]

1. This is the exact content of the first widget in the demo:

<img src="http://craftedpixels.net/demo/widget2.png" alt="widget 2" class="aligncenter">

Lorem ipsum dolor sit amet, consectetur  <a href="http://ithemewordpress.com/vintage-wedding-theme/about-us/">adipiscing elit</a>.
<div class="clearfix"></div>

Just add a Text widget in the “Home Widget 1” widget area and paste the code.

2. If you are using WordPress’ native gallery there is no option in WordPress to center, and the text-align: center won’t work because the images have float: left. But there are two workarounds:

– you can adjust the thumbnail size to fill the space in the right.
or
– give .gallery class a max-width.

3. Sorry I cannot answer this, support does not cover customizations.

4. To remove the Facebook and Twitter buttons, add display:none; to .pp_social class.

[CP-SupportKeymaster Post count: 1282]

Each album button looks like this:
<a href="#" id="id" onclick="switchAlbum('id');return false;">Name</a>
Clicking on an album only switches to it, but it does not modify the url (it doesn’t add #album_id), so it cannot be directly linked.

Support does not cover customizations, so I cannot exactly check for a solution or give more details about the CP-Gallery plugin modification. But I will pass this to the developer and if it’s feasible we might include the modification in the next theme update.

[CP-SupportKeymaster Post count: 1282]

Sorry, but a direct link to an album is not possible.

[CP-SupportKeymaster Post count: 1282]

The albums in the gallery appear in the order that you created them. The order cannot be changed afterwards.

That’s because for the wedding everybody wants their pictures in chronological order (for example engagement, wedding ceremony, photo session, wedding party etc).

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