[CP-SupportKeymaster Post count: 1282]

The theme does not update automatically. You have to re-download it from ThemeForest and install the current version (overwrite on ftp preferably, or install through dashboard like any other theme).

Please note that any customizations/modifications you made are deleted when you update the theme (this is the reason automatic update is not recommended). Any modifications and customizations should be made through a child theme (a child theme is included).

[CP-SupportKeymaster Post count: 1282]

Did you input html or shortcodes in the page content?

You seem to have a </div> in your content that breaks the page.

[CP-SupportKeymaster Post count: 1282]

Hello,

1. Like my colleague mentioned, we cannot cover third-party plugins. This is the support forum for our work/projects, we cannot advise about third-party plugins. For that please address your issues to the plugin’s developer team.

2. This is a customization, so – again – we cannot advise. The invitation is part of the RSVP and Wedding Invitation plugin (html/css and basic php knowledge is necessary for making modifications). Also please take into account that email clients such as Gmail, Yahoo Mail, Outlook etc. do not have support for custom fonts, so your custom fonts will be disregarded, and the invitation will be displayed with default system fonts (for example we used Georgia, serif;, a font that exists on every major operating system – Mac OS, Windows, Linux – so we can be sure that the invitation is displayed the same for every receiver).

3. Unfortunately the plugin only supports one main event. You can specify the different locations in the invitation text. But for the rsvp to work with multiple events, RSVP and Wedding Invitation plugin modifications are necessary (php knowledge mandatory).

[CP-SupportKeymaster Post count: 1282]

Hi,

Please note that support covers issues/problems with our projects, but not customizations. On homepage (http://craftedpixels.net/support/) there are details about what qualifies for support and what does not.

Points 1, 2 and 4 are customizations, therefore not covered by support.

1. Password protecting the website is done through third-party plugins. Please understand that we cannot offer support for third-party plugins or software. While you shouldn’t have any problems using any plugins (provided they are from reliable sources like wordpress.org repo, premium or from a trusted source to guarantee code quality), we cannot ensure compatibility with all the plugins out there. We coded our theme well (everything is prefixed etc), to avoid conflicts with third-party plugins as much as possible, but we cannot guarantee the same for those plugins. Incompatibilities can never be avoided in 100% of the cases.
Again, please read the details about what is covered by support and what not. Thanks.

3. The RSVP button cannot be changed with theme shortcodes, because the rsvp form is part of the RSVP and Wedding Invitation plugin. But with CSS knowledge you can change it, by adding your own custom CSS styles in Appearance > Theme Options > CSS Styles

5. You can change the invitation text when you send the invitation.
For sending invitation, please see the theme documentation provided. The documentation is also available online here: https://craftedpixels.net/documentation/vintage-wedding-theme/

See RSVP and Wedding Invitation section: https://craftedpixels.net/documentation/vintage-wedding-theme/#rsvp

For even more details, check out the RSVP and Wedding Invitation plugin documentation available online here: https://craftedpixels.net/documentation/RSVP-wedding-invitation-plugin/#rsvp

[CP-SupportKeymaster Post count: 1282]

The media queries for the menu start on line 2528.

[CP-SupportKeymaster Post count: 1282]

The mobile menu currently shows at <1200px. You can change that from style.css media queries, so that the menu will only show at <1024px.
Please note that support does not cover customizations, so we cannot provide information about changes. Thanks.

[CP-SupportKeymaster Post count: 1282]

Hello,

I understand that a colleague already addressed this issue by email (of which I’m quoting this):

“
Please note that support covers problems or issues with our themes. General WordPress usage tutorials or problems with the hosting company or other third-party entity cannot be covered by our support team. For details about what is covered by support or not, see homepage http://craftedpixels.net/support/
“

I’m sorry, but this are not issues with our theme, we cannot help with deleting pages or other WordPress usage answers. For WordPress usage informations please use the WordPress support forum at https://wordpress.org/support/ or the WordPress Codex (documentation) at https://codex.wordpress.org/Main_Page

For issues with your hosting company, please contact the company’s support team.

Thanks.

[CP-SupportKeymaster Post count: 1282]

Hi,

We have been aware of this issue for almost 2 months.
Please read this post: http://craftedpixels.net/support/forums/topic/responsive-menu-issue/#post-1280

The cause is the latest version of Bootstrap Shortcodes plugin. Just deactivate the plugin and the problem will disappear. Because of this, our latest two theme versions (V 10.0 released 09.01.2015 and V 9.0 released 09.12.2014) come without Bootstrap Shortcodes plugin included, until we can find a replacement or build a plugin ourselves from scratch.

The mobile menu shows at <1200px and you can change the value from style.css media queries. Please note that support does not cover customizations, so we cannot provide information about changes. Thanks.

[CP-SupportKeymaster Post count: 1282]

Hello,

To hide the countdown go to Appearance > Theme Options > CSS Styles and write there the following text:

.top-widget { display:none; }

Click “Save Options”.

[CP-SupportKeymaster Post count: 1282]

I’m sorry, support covers problems or issues with our projects, we cannot offer usage tutorials.
For more details about what is covered by support, please see homepage http://craftedpixels.net/support/

The .psd files are Photoshop files used to modify the graphics/illustrations and so thorough Photoshop design knowledge is a must.

[CP-SupportKeymaster Post count: 1282]

We thank you very much for your kind words.

[CP-SupportKeymaster Post count: 1282]

The problem was resolved. Now the archive pages title displays correctly (please see http://urbanskinderland.de/2014/11/ )

Details about the issue and the solution adopted:
The _x (used for translation purposes) in the code that generates the title was not properly interpreted/handled on your website. So we modified this:

<h1 class="archive-title"><?php
    if ( is_day() ) :
        printf( __( 'Daily Archives: %s', 'kindergarten' ), get_the_date() );
    elseif ( is_month() ) :
        printf( __( 'Monthly Archives: %s', 'kindergarten' ), get_the_date( _x( 'F Y', 'monthly archives date format', 'kindergarten' ) ) );
    elseif ( is_year() ) :
        printf( __( 'Yearly Archives: %s', 'kindergarten' ), get_the_date( _x( 'Y', 'yearly archives date format', 'kindergarten' ) ) );
    else :
        _e( 'Archives', 'kindergarten' );
    endif;
?></h1>

into this:

<h1 class="archive-title"><?php
    if ( is_day() ) :
        printf( __( 'Daily Archives: %s', 'kindergarten' ), get_the_date() );
    elseif ( is_month() ) :
        printf( __( 'Monthly Archives: %s', 'kindergarten' ), get_the_date('F Y') );
    elseif ( is_year() ) :
        printf( __( 'Yearly Archives: %s', 'kindergarten' ), get_the_date('Y') );
    else :
        _e( 'Archives', 'kindergarten' );
    endif;
?></h1>

We did the modification in the child theme, so you wouldn’t have problems when updating the theme.
We added the modified archive.php file via ftp.
All our connections to your website (dashboard and ftp) were closed.

[CP-SupportKeymaster Post count: 1282]

On our local testing server and in the demo (please see http://ithemewordpress.com/kindergarten-theme/2012/01/ ) the archive title displays correctly, so in your case the page was modified somehow. Maybe because of the translation in German.

I will log in to your Dashboard in 14 minutes (12:10 CET) and see if I can find the cause. Please do dot make any changes to the website during my testing.

[CP-SupportKeymaster Post count: 1282]

Hello,

In the latest update the following files were modified:

full-width-gallery.php
style.css
functions.php (located in the “includes” folder)

[CP-SupportKeymaster Post count: 1282]

We just tested again the gallery in the theme demo with 2 images of 5MB each and they upload ok. We have a limitation of 16MB on our Media Temple server (where the demo is).

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