[CP-SupportKeymaster Post count: 1282]

Sorry, but support does not cover customizations. Please see the definition of support on Envato here: http://themeforest.net/item_support/what_is_item_support/6174058?url_name=kindergarten-wordpress-theme Details about what is covered by support are also available on our support forum at http://craftedpixels.net/support/

Changing the font is a customization and HTML/CSS knowledge is necessary.
We periodically release theme updates, so for any modifications it’s recommended that you use the child theme provided with Kindergarten, so that you don’t lose your customizations when you update Kindergarten.

The theme font has full support for the latin diacritics for most european languages including all nordic languages (Norwegian, Danish, Swedish, Icelandic and Finnish), German, Polish, French, Spanish and Portuguese. Please tell me what language are you using so I can put this (finding and adding an additional font option with support for more languages) on the Proposals list, and the developers will decide wether it will be included in the next theme update.

[CP-SupportKeymaster Post count: 1282]

Hello. Please address the server issues to your hosting provider. The server must have mail() function active. Nothing else is needed.

[CP-SupportKeymaster Post count: 1282]

No problem, we’re happy everything is ok now. You’re welcome and we thank you very much for the appreciative words. Have a great day too!

[CP-SupportKeymaster Post count: 1282]

I tested on Yosemite browser Firefox version 40.0.3, and the icons display ok. I attached screenshots for both contact page and footer.

I’m sorry, I don’t know what could cause the problem on your computer. Try to update Firefox if it’s not the latest version or restart it.

I also checked with Firebug and the font loads ok, it should display. I also attached a screenshot.

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[CP-SupportKeymaster Post count: 1282]

We have by default OS X Yosemite, browser Chrome, resolution 2880 x 1440 and the icons show fine. We additionally tested on Windows, browser Chrome, resolution 1920 x 1080 and the same, all icons display ok. Please empty your browser cache, maybe this is why you cannot see the icons. And also try on other computers or devices.

I have attached 2 screenshots from our testing.

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[CP-SupportKeymaster Post count: 1282]

Hello,

I checked your website and I see that the social media icons display ok, as they should in the footer and on the contact page, I see no problem with them.

The menu is considered a customization because modifications are necessary to the theme. For example the simpler approach is to change the font size to smaller, but there are also other solutions like always displaying the mobile/hamburger menu or the php way of displaying the extra pages as a mobile menu. All of these variants are customizations.

The footer menu does not display on one line because it displays on half page (the left half is for social media and the right half is for menu), and the menu is wider than half page. You might consider not using all caps, it would make the menu smaller and maybe fit. Otherwise html modifications will be necessary in footer.php file. Modify this:

<div class="footer-menu">
  <div class="container">
    <?php $options = get_option('kindergarten-theme-options'); ?>
    <div class="col-lg-6 col-md-6 col-sm-12 fa social-media">
      <?php if (!empty($options['rss_uid'])) { ?>
      <a href="<?php echo $options['rss_uid']; ?>">&#xf09e;</a>
      <?php } ?>
      <?php if (!empty($options['google_plus_uid'])) { ?>
      <a href="<?php echo $options['google_plus_uid']; ?>">&#xf0d4;</a>
      <?php } ?>
      <?php if (!empty($options['facebook_uid'])) { ?>
      <a href="<?php echo $options['facebook_uid']; ?>">&#xf082;</a>
      <?php } ?>
      <?php if (!empty($options['twitter_uid'])) { ?>
      <a href="<?php echo $options['twitter_uid']; ?>">&#xf099;</a>
      <?php } ?>
      <?php if (!empty($options['instagram_uid'])) { ?>
      <a href="<?php echo $options['instagram_uid']; ?>">&#xf16d;</a>
      <?php } ?>
      <?php if (!empty($options['linkedin_uid'])) { ?>
      <a href="<?php echo $options['linkedin_uid']; ?>">&#xf08c;</a>
      <?php } ?>
      <?php if (!empty($options['pinterest_uid'])) { ?>
      <a href="<?php echo $options['pinterest_uid']; ?>">&#xf0d2;</a>
      <?php } ?>
      <?php if (!empty($options['youtube_uid'])) { ?>
      <a href="<?php echo $options['youtube_uid']; ?>">&#xf166;</a>
      <?php } ?>
    </div>
    <div class="col-lg-6 col-md-6 col-sm-12 footer-links">
      <?php wp_nav_menu(array('theme_location' => 'footer', 'menu_class' => '')); ?>
    </div>
  </div>
</div>

into this:

<div class="footer-menu">
  <div class="container">
    <?php $options = get_option('kindergarten-theme-options'); ?>
    <div class="col-lg-4 col-md-4 col-sm-12 fa social-media">
      <?php if (!empty($options['rss_uid'])) { ?>
      <a href="<?php echo $options['rss_uid']; ?>">&#xf09e;</a>
      <?php } ?>
      <?php if (!empty($options['google_plus_uid'])) { ?>
      <a href="<?php echo $options['google_plus_uid']; ?>">&#xf0d4;</a>
      <?php } ?>
      <?php if (!empty($options['facebook_uid'])) { ?>
      <a href="<?php echo $options['facebook_uid']; ?>">&#xf082;</a>
      <?php } ?>
      <?php if (!empty($options['twitter_uid'])) { ?>
      <a href="<?php echo $options['twitter_uid']; ?>">&#xf099;</a>
      <?php } ?>
      <?php if (!empty($options['instagram_uid'])) { ?>
      <a href="<?php echo $options['instagram_uid']; ?>">&#xf16d;</a>
      <?php } ?>
      <?php if (!empty($options['linkedin_uid'])) { ?>
      <a href="<?php echo $options['linkedin_uid']; ?>">&#xf08c;</a>
      <?php } ?>
      <?php if (!empty($options['pinterest_uid'])) { ?>
      <a href="<?php echo $options['pinterest_uid']; ?>">&#xf0d2;</a>
      <?php } ?>
      <?php if (!empty($options['youtube_uid'])) { ?>
      <a href="<?php echo $options['youtube_uid']; ?>">&#xf166;</a>
      <?php } ?>
    </div>
    <div class="col-lg-8 col-md-8 col-sm-12 footer-links">
      <?php wp_nav_menu(array('theme_location' => 'footer', 'menu_class' => '')); ?>
    </div>
  </div>
</div>

So social media will have 1/3 of the page width and the menu will have 2/3.

Please make all of the modifications in a child theme, so that you won’t lose them when updating the theme. A child theme is already provided by us in the product package.

[CP-SupportKeymaster Post count: 1282]

1. About the social media icons: Please provide a link to your website and access credentials to the dashboard so we can check the social media links issue.

2. About the menu: Sorry, support does not cover customizations. We cannot advise about modifications.

3. About the footer menu: Same as above (point 1), we need link and access to investigate the issue.

[CP-SupportKeymaster Post count: 1282]

:) You’re very welcome. We are happy too that it worked.

We periodically release theme updates, and we are not sure if permission change will be necessary again after you update the theme, but if you experience the issue after updates, just let us know.

About the logo: Yes, a child theme is the best approach for customizations and css will adjust the logo ok for small resolutions / mobile. Unfortunately customizations are not covered by support, so we will not be able to advise on that. An alternative approach would be to use the theme’s logo/header image upload (in Appearance > Header), instead of just uploading a modified groom image. For this see the documentation provided with the theme (also available online here: https://craftedpixels.net/documentation/vintage-wedding-theme/#themeoptions )

[CP-SupportKeymaster Post count: 1282]

Changing permissions via FTP worked. You should have no problem from now on with 403 Forbidden error on javascripts. This is my colleague’s report:

First checked: FTP connection > theme javascript files and folders.
Client or Third-party mods: Not relevant/Not applicable.

Issue cause: Previously established (permissions).
Solution: Changed permissions to 755 (with Recurse into subdirectories) via FTP to the following directories: includes (for theme-options.js), js, js-dev and wowslider.

Now Theme Options in Dashboard work as they should.

[CP-SupportKeymaster Post count: 1282]

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[CP-SupportKeymaster Post count: 1282]

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[CP-SupportKeymaster Post count: 1282]

This part of the answer is provided by our colleague developer:

Changing permissions via FTP is a non-invasive process, and it’s done without affecting your current files and database. It involves just right-clicking the desired folder via a FTP-client app (we use FileZilla on OS X Yosemite) and changing the folder’s permission values to the desired ones. The only downside is that – depending on your server configuration – in some cases permissions cannot be changed this way (via FTP), but only via SSH access or by the hosting company upon request.

It is entirely your choice if you wish to try to reinstall, but please consider that this means that you will have to backup database and theme files, export the content to an .xml file and after installing WordPress and plugins you will have to rebuild the website from backup. All this takes takes a considerable amount of time, so I would recommend trying to change the permissions first.

Whatever you decide, please let us know. If you decide for FTP, after we receive the credentials we will schedule an appointment for our colleague developer to connect. I will write to you the exact time appointed, and I will write again to confirm 1-2 minutes before my colleague connects.

[CP-SupportKeymaster Post count: 1282]

Permissions (javascript or any other) are NOT theme issues, and a simple Google search can confirm that for you. There are no css issues, the slider is not a plugin but a built-in theme feature, so it seems that 1&1 doesn’t really know what they are talking about. We provided proof for our statements/investigation results, they are not providing anything but nonsense.

We are very very sorry that 1&1 puts you in a situation like this without a professional investigation of the issue. We have over 1500 customers and we did not encounter such situation before, our Vintage Wedding theme has 465+ happy clients. We can understand that this can be frustrating for you, so we will offer all the help we can. I talked to our developer and these are the only 2 options:

1. Provide us with FTP access credentials so our developer can try to change permissions on the server for the javascript folder.

There is an additional message from our developer to you:

Please tell me if you installed WordPress with 1-Click install offered by the hosting company or it was manually installed through the regular WP install process.

2. If we cannot change the permissions and 1&1 will keep this totally unprofessional attitude and will not help, than we can only remind you that you have the option to ask for a refund from Envato for our theme if you do not wish to continue using it.

• This reply was modified 9 years, 9 months ago by  CP-Support.

[CP-SupportKeymaster Post count: 1282]

I’m sorry, but there is nothing we can do, the problem is not on our part.

But I must add that you should double check with the hosting company, there is no such thing that dedicated server is needed for javascript loading permissions, maybe there is a misunderstanding. This is a server misconfiguration, NOT a theme bug.

[CP-SupportKeymaster Post count: 1282]

Hi. I moved your reply into a new thread, please open a separate topic for each issue.

The mobile menu that you see in the theme demo needs javascript to be displayed. You have the same problem cause as with the slider, javascript does not load because of lack of permissions. Please contact your hosting provider. You can provide them the attached screenshot as proof for the 403 Forbidden error.

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