[CP-SupportKeymaster Post count: 1282]

Hi there!

It looks like you have 2 versions of bootstrap on your website, this is most likely causing the problem of the menu closing right after opening. Try removing your bootstrap-shortcodes plugin

[CP-SupportKeymaster Post count: 1282]

Hi !
Sorry about the closure of the post, the forum closes unanswered threads automatically.

As for the errors you mentionned, did you install all the required plugins? (especially for the shop pages)

For the google map error, could you please send us your login credentials (Temporary credentials) so that we could have a look at the problem might be?

If you, please send us the credentials to contact@craftedpixels.net

Thank you

[CP-SupportKeymaster Post count: 1282]

Hi!

I just tried the plugin on a fresh install of wordpress and it seems to be working fine,
Could you possibly send me your login credentials to contact@craftedpixels.net please, I’ll have a look ASAP.

Thank you

[CP-SupportKeymaster Post count: 1282]

Thank you!

I just checked and actually, the only thing you need to do is to update the “published date” of the wordpress pages.

You can do this by going to edit the page, clicking on “Edit” near the published date and changing the value to 2017.

Thanks

[CP-SupportKeymaster Post count: 1282]

Hey!

We need to change a line in the theme to fix that issue.
Can you send us your wordpress login details via email to contact@craftedpixels.net please?

Thank you

[CP-SupportKeymaster Post count: 1282]

Hi there,

What isn’t working more exactly?
I just tried and I was able to send a contact request.

[CP-SupportKeymaster Post count: 1282]

Hi!

You should be able to download the updated plugin from codecanyon directly.

Let me know if you have any other questions

[CP-SupportKeymaster Post count: 1282]

Hi Jithu,

For the 1) issue :
Please put following code into the custom css settings in your wordpress admin dashboard.
#header .menu li li > a { min-width: 9em; }

For the 2) issue :
The other fields appear if you click on “I will attend”

Sorry for the late reply!

[CP-SupportKeymaster Post count: 1282]

Hi!

Thanks for posting to the forum.
We found the error and are working on uploading an update to themeforest.
For now, you can go to your wordpress admin dashboard and then:
Appearance -> Theme options -> CSS Styles
You’ll see a box and please insert this line :
@media screen and (max-width: 650px){#header .menu {display: none;}}

This will hide the normal menu on smaller devices.

Let me know if you have any other problems!

[CP-SupportKeymaster Post count: 1282]

Hi!

Sorry for the delay, have you solved the issue meanwhile?

[CP-SupportKeymaster Post count: 1282]

HI!

I see you’ve solved the problem? Is that correct?

[CP-SupportKeymaster Post count: 1282]

Solution to the problem (as found by The Room 1 S.C)

If Mobile menu has broken, it is probably because you have installed a plugin that imports a higher version of bootstrap than 3.0.2. You will have to find another plugin, and delete any plugins causing this problem. You will be able to discover which plugin is causing the problem by right-clicking on your website’s front-end home-page, “view source”, and then search for the word “bootstrap”. In the URL “…/plugins/name-of-a-plugin/…/bootstrap.min.js?ver=4.7” you will see the name of the plugin that is importing the additional bootstrap. This will be the plugin that you need to remove/disable.

[CP-SupportKeymaster Post count: 1282]

Hi evilpuncker!

Thanks for sending us the link, we truly appreciate it and will be working on integrating it!

[CP-SupportKeymaster Post count: 1282]

Hi!

Unfortunately, we can’t help with such in-depth changes to the theme on our standard support.

If you’d like, you could hire us for a couple of hours to do this change to your theme.

Let us know here or per email at contact@craftedpixels.net

[CP-SupportKeymaster Post count: 1282]

Hi!

Sorry for the late reply.

The problem you’re having seems to be due to someone adding classes to the menu element.

If you remove the class “collapse” from the menu element below, you should be good to go.

<!-- Collect the nav links, forms, and other content for toggling -->
<div class="collapse navbar-collapse navbar-ex1-collapse">

TO

<!-- Collect the nav links, forms, and other content for toggling -->
<div class="navbar-collapse navbar-ex1-collapse">

• This reply was modified 8 years, 2 months ago by  CP-Support.

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