[CP-SupportKeymaster Post count: 1282]

This makes no sense..Maybe something really went wrong on approval at TF.

I will make a small theme update and change to v20.1 both parent and child. Re-download and test with those. If it’s still not working, than please provide link and access credentials to your website so I can test.

• This reply was modified 8 years, 8 months ago by  CP-Support.

[CP-SupportKeymaster Post count: 1282]

This should not happen, all works ok with the new name (without -theme) and should work for you too. Do you have a cache plugin installed?

Please do not rename anything, and try to temporarily deactivate plugins.

[CP-SupportKeymaster Post count: 1282]

We had 3 subsequent updates for kindergarten in 1 hour (19.1, 19.2 and 20.0), maybe something got messed up at approval on ThemeForest.

[CP-SupportKeymaster Post count: 1282]

What path do you have in the child theme for the parent theme css import?

It should be this:

@import url('../kindergarten/style.css');

[CP-SupportKeymaster Post count: 1282]

Is everything ok after updating?

[CP-SupportKeymaster Post count: 1282]

I haven’t received an answer from MotoPress team yet, but I found there’s a newer version of MotoPress Content Editor available (2.1.0 as opposed to 2.0.3 which is included with the Preschool theme). I tested the new version with Preschool and it seems to solve the issue.

So I submitted a theme update at ThemeForest. You should receive a notification email from ThemeForest when the theme update is approved. Just update Preschool theme to latest version (version 1.2) and all should work ok. Let me know if you still have any issues after updating the theme.

• This reply was modified 8 years, 8 months ago by  CP-Support.
• This reply was modified 8 years, 8 months ago by  CP-Support.
• This reply was modified 8 years, 8 months ago by  CP-Support.

[CP-SupportKeymaster Post count: 1282]

You’re welcome. I have contacted the MotoPress team and I’m now expecting their answer. I will get back tot you as soon as I receive news from them.

Most probably we (the CraftedPixels team) will release a theme update with the fix once we find a solution, and I will give you the exact details at that time.

• This reply was modified 8 years, 8 months ago by  CP-Support.

[CP-SupportKeymaster Post count: 1282]

That’s because the background is the beige texture, not the illustration with owl and ballon. The illustration is core theme design and that cannot be changed from dashboard. To change that illustration the provided child theme should be used and basic css/html knowledge is required (child theme css styles will have to be manually added). More details about child themes can be found on the WordPress.org Codex here: https://codex.wordpress.org/Child_Themes . Overwriting the illustration image via ftp in the parent theme is not recommended because your modifications will be lost when updating the theme.

That being said, customizing core theme design and code is beyond the scope of support, so I cannot advise any further about this. For more details about what is covered by support please see our disclaimer on support front page https://craftedpixels.net/support/ , or this page on ThemeForest https://themeforest.net/item_support/what_is_item_support/16948314?url_name=preschool-wordpress-theme

[CP-SupportKeymaster Post count: 1282]

You’re welcome, I’m glad all is ok now. I will mark this ticket as resolved.

[CP-SupportKeymaster Post count: 1282]

Please allow some additional time for us to investigate this issue. As stated in the theme documentation MotoPress is a third-party plugin (we are not the plugin’s developers, we only license it to include it in our theme), so we have to contact their support team.

[CP-SupportKeymaster Post count: 1282]

The documentation is provided with the theme, there’s no external download link. Just make sure you download the whole package (“All files & documentation”), not just the installable theme (“Installable WordPress file only”) from your ThemeForest account.

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[CP-SupportKeymaster Post count: 1282]

I don’t know if you modified the plugin core in order to get the captcha to show. So first of all I have to mention that as the disclaimer on the front page states ( https://craftedpixels.net/support/ ) we cannot be held liable for such modifications and we cannot offer support in such cases. All tests and recommendations are based on the unmodified plugin.

Now about the issue:

Security check failed is generated by the WordPress’ native _wpnonce (more about wpnonce here: https://codex.wordpress.org/WordPress_Nonces)

The code can be found in the plugin in RsvpController.class.php file line 301:

 if (!wp_verify_nonce($_POST['_wpnonce'], 'vw_rsvp_index')) {
    die(__('Security check failed!', 'wi-rsvp'));
}

All forms used with WordPress are required to use _wpnonce because it’s a security measure.

I attached a screenshot in which it can be seen that the wpnonce hash is sent with the form data so all should be ok, but something server-side prevents it. I cannot know what server setting that you have prevents the wpnonce verification, I have never encountered this problem before.

Please check with your hosting provider for the server settings. And if all else fails you can try to remove the wpnonce from the form. It’s not an elegant solution and weakens security, but it should make the form work on your current server.

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[CP-SupportKeymaster Post count: 1282]

You’re welcome. Let me know if it’s one of those two probable causes.

I also tested now on an iPad and the captcha looks ok there. It’s strange that the issue does not appear for all the users and for all devices, so it might be something else.

Could be useful to also check the server error logs.

[CP-SupportKeymaster Post count: 1282]

I have checked your website and I can confirm the captcha issue (see attached screenshot).

The plugin generates the captcha images from php (see the function _generateCaptcha() in the rsvp-wedding-invitation/classes/RsvpController.class.php file line 37). It’s server-side generated, so it does not depend on the machine/device used to visit your website.

So there are 2 probable causes:

1. Insufficient permissions on the server (the plugin needs writing/full permissions for the wp-content/uploads/captcha folder).

2. You don’t have PHP GD extension installed on your server (PHP GD is required for the plugin).

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[CP-SupportKeymaster Post count: 1282]

Hi.

I cannot reproduce this issue on our local server, so further investigation is necessary.

Do they have and adblock browser extension installed?
Have you tried temporary deactivating the other plugins, to check if there might be a plugin incompatibility?

Also, please provide a link to your website so I can test.

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