CP-Support

Forum Replies Created

Viewing 15 posts - 556 through 570 (of 632 total)
  • Author
    Posts
  • in reply to: wow slider problem #428

    CP-Support
    Keymaster
    Post count: 1282

    Hello,

    1. Compatibility with desktop browsers:

    The theme is tested in Firefox (both Windows and Mac OS) and Opera (Windows) and the slider displays at it should. Make sure you do not have cache, an adblocker or a browser extension that prevents the slider from behaving correctly. Or the problem is with the pictures being too small. I tested again today, and there are no problems whatsoever, so I would need a link to your website to see the issue you are having.

    The compatible browsers are displayed on the theme’s page on ThemeForest.

    2. Compatibility with mobile browsers:

    Opera Mini/Mobile and proprietary OS browsers are not tested as they amount for a very very small percent of visitors (zero in most cases). The theme was, however, tested with Safari and Chrome on iOS.

    I would need more details, like what resolution has the Samsung phone you tested on, and a screenshot to see what is all about.
    You can update the slider if you want. I cannot release an update before I see the issue and fix it.

    in reply to: Translation #418

    CP-Support
    Keymaster
    Post count: 1282

    I updated the .pot file. It seems there was a problem with PoEdit not scanning .phtml files, so this is why the contact form was omitted. Please find attached the updated files to use for translation.

    Attachments:
    You must be logged in to view attached files.
    in reply to: Translation #417

    CP-Support
    Keymaster
    Post count: 1282

    The calendar is a WordPress widget, and it automatically displays in the language you have set in wp-config.php.

    Sorry for the translation file, I re-checked and re-scanned the theme four times with PoEdit, but it seems like some texts do not appear. I will try to find the cause and hopefully have an answer by Monday. If you want to directly translate the contact form, you can find it in includes > contact.phtml

    The text is included like this:
    placeholder="<?php _e('text to be translated', 'kindergarten');?>"

    There are 4:
    placeholder="<?php _e('Your Message', 'kindergarten');?>" on line 5
    placeholder="<?php _e('Your Name', 'kindergarten');?>" on line 8
    placeholder="<?php _e('Your Email', 'kindergarten');?>" on line 11
    value=" <?php _e('SEND MESSAGE', 'kindergarten');?>" on line 18

    in reply to: Logo & Side Photo #416

    CP-Support
    Keymaster
    Post count: 1282

    Hi,

    I explained in the previous post about using only one photo. Code customizations are needed for that. I’m sorry, but like I said, we do not offer customization services, and this is not an issue for support.

    The theme was built for wedding, with bride and groom photos, so logo option will not be implemented in future updates.

    in reply to: google maps, logo #411

    CP-Support
    Keymaster
    Post count: 1282

    Thank you for the appreciative words.

    There is no option to hide the map, but I have created a Kindergarten child theme for you, that does not display the map. Install and activate it just like a normal theme (just like you installed Kindergarten). The reason for child theme is that if I modify directly on the main theme, the modification will be lost when you update Kindergarten Theme.

    The logo is automatically resized when you upload it and you shouldn’t have any problems. If it does not display correctly, give me a link to your website so I can take a look.

    The area cannot be made larger without laborious customization: the .psd source files should be modified (both retina and non-retina), the new background images saved, then logo dimensions should be modified in functions.php and header.php and after that the css should be modified accordingly.

    Attachments:
    You must be logged in to view attached files.
    in reply to: Change left image #405

    CP-Support
    Keymaster
    Post count: 1282

    Hi. I have attached the original image. You can also find it in the theme’s folder in “images” (bouquet.png).

    Regarding the countdown:
    We included the countdown functionality in Theme Options now, as the plugin previously used deleted the styles when it was updated. To hide the countdown go to Appearance > Theme Options > CSS Styles and write there the following text:

    .top-widget { display:none; }

    Attachments:
    You must be logged in to view attached files.
    in reply to: Sociables? #401

    CP-Support
    Keymaster
    Post count: 1282

    I’m sorry but this does not qualify as a support issue. Using third-party plugins falls in your responsibility.

    Please refer to homepage for issues that qualify or not for support.

    in reply to: slides #400

    CP-Support
    Keymaster
    Post count: 1282

    The link appears on both Title and Caption – so caption is optional. The link couldn’t be implemented on the image, because it conflicts with the menu (especially if 2nd and 3rd tier drop down menu is used). This means that the link would not function in the top right part of the image – which is not acceptable.

    in reply to: slides #397

    CP-Support
    Keymaster
    Post count: 1282

    The update was released a week ago, on January 14th. You should have received an email from Envato. Updates also appear on the theme’s page on ThemeForest, so if you didn’t receive your notification email, check the page.

    in reply to: Contact page issue #395

    CP-Support
    Keymaster
    Post count: 1282

    You’re welcome. Have a great day!

    in reply to: Contact page issue #393

    CP-Support
    Keymaster
    Post count: 1282

    The ftp account doesn’t allow me access to the php error logs, but from what I can see the form is functional (errors show when not all fields are properly filled etc), but the email doesn’t get sent when the form is correctly filled.

    Most likely the problem comes from a server misconfiguration with the php email function.

    As my ftp account does not have permissions to modify files, you can add this in contact.php on line 45, to test if the email gets sent or not:

    if ($mail) {
        echo 'OK';
    } else {
        echo '<div class="note-error">' . __('Error: Mail cannot be sent.', 'kindergarten') . '</div>';
    }

    If email doesn’t get sent, then an error will appear. Contact your hosting company regarding the server configuration.

    in reply to: Contact page issue #391

    CP-Support
    Keymaster
    Post count: 1282

    Hi, for translation use the .pot and .mo files provided and edit them with PoEdit. Any direct modifications to the code of the theme falls in your responsibility and we cannot be held liable for any consequences – however unpleasant, nor can we offer support in such cases.

    Revert back to the unmodified .phtml file and if you still encounter problems, send me link and ftp access to your website so I can take a look at the error logs (use “Set as private reply” option when you send such sensitive data).

    in reply to: Slider, Menu, widgets, files & Favico #388

    CP-Support
    Keymaster
    Post count: 1282

    It will look the same as in the HTML template now, with the latest version.

    in reply to: Slider, Menu, widgets, files & Favico #384

    CP-Support
    Keymaster
    Post count: 1282

    I created the third tier for the menu (for Welcome). But in order for everything to work, you have to update the theme to the latest version (3.0).

    The map does not work because you have inputted 2 addresses in the address field. Like I said before, it only works with one address.

    in reply to: Slider, Menu, widgets, files & Favico #382

    CP-Support
    Keymaster
    Post count: 1282
    This reply has been marked as private.
Viewing 15 posts - 556 through 570 (of 632 total)