[CP-SupportKeymaster Post count: 1282]

No problem. I cannot send any updated code because the problem only appears in your case, we cannot reproduce it on our servers, and we had no similar precedent with anybody else. The issue must be investigated where it occurs.

In the meantime, we will test as much as possible on our local server.

[CP-SupportKeymaster Post count: 1282]

You have not send us the FTP access yet, so I cannot have any news.

[CP-SupportKeymaster Post count: 1282]

You’re welcome. Have a great day!

[CP-SupportKeymaster Post count: 1282]

Also to modify:

4. line 883:

a.pp_expand, a.pp_contract {
   cursor: pointer;
   display: none;
   height: 20px;
   position: absolute;
   right: 30px;
   text-indent: 9999px;
   top: 10px;
   width: 20px;
   z-index: 20000;
}

5. line 874:

a.pp_previous {
   background: url(images/prettyPhoto/light_rounded/btnNext.png) 10000px 10000px no-repeat;
   display: block;
   float: left;
   height: 100%;
   text-indent: 9999px;
   width: 49%;
}

6. line 865:

a.pp_next {
   background: url(images/prettyPhoto/light_rounded/btnNext.png) 10000px 10000px no-repeat;
   display: block;
   float: right;
   height: 100%;
   text-indent: 9999px;
   width: 49%;
}

[CP-SupportKeymaster Post count: 1282]

Ok. The text is not alt text, is html text that has text-indent: -10000px; and is there for screen readers. I’m not sure why it is displayed, but as a quick fix replace text-indent: -10000px; with text-indent: 9999px; or just delete the minus and leave text-indent: 10000px; in style.css:

1. on line 789:

.pp_nav .pp_play, .pp_nav .pp_pause {
   float: left;
   margin-right: 4px;
   text-indent: 9999px;
}

2. on line 795:

a.pp_arrow_previous, a.pp_arrow_next {
   display: block;
   float: left;
   height: 15px;
   margin-top: 3px;
   overflow: hidden;
   text-indent: 9999px;
   width: 14px;
}

3. on line 895:

a.pp_close {
   position: absolute;
   right: 0;
   top: 0;
   display: block;
   line-height: 22px;
   text-indent: 9999px;
   overflow: hidden;
}

I really don’t know why negative indent is disregarded, it could be conflicting with something else (no direct css conflict though, the computed styles are ok and do not dismiss the indent, maybe a .js file or a plugin causes this issue). Nevertheless deleting the minus or putting any positive value seems to fix it.

[CP-SupportKeymaster Post count: 1282]

Yes, you are right. In this case I will transfer the issue to my partner Gabriel who handles programming and server. He will need access to your FTP to activate wp_debug and check the error logs for php errors.

For this please allow up to 8 hours for an answer to be provided. Thank you.

[CP-SupportKeymaster Post count: 1282]

Than provide a link to your website so I can take a look at the alt text issue.

[CP-SupportKeymaster Post count: 1282]

I just looked and the static homepage that is selected is correctly displayed (theme’s homepage with slider and the three widget areas).

[CP-SupportKeymaster Post count: 1282]

Hi.

First I must mention that we do not support your php version. It is a very old one (current stable version is 5.5.14 and there is a 5.6 beta). Our theme was developed with the latest php version, but was made backwards compatible down to 5.2. Please try to test the theme with a more recent php version (5.2+), and if the problem persists, provide a link to your website so we can look.

To eliminate the facebook and twitter buttons, add display:none; to .pp_social in style.css line 737:

.pp_social {
   float: left;
   margin: 0;
   display: none;
}

[CP-SupportKeymaster Post count: 1282]

Hi.

Yes, it is the latest version. I would need more details: have you set up the static page from Settings > Reading and it didn’t work?
Please provide a link to your website and access to dashboard so I can take a look.
(Don’t forget to check “Set as private reply” whenever sending such sensitive data. This way your post would only be visible to you and me, no other forum member. It will have a distinct background color, to be distinguished from regular forum posts.)

[CP-SupportKeymaster Post count: 1282]

Hi,

You have two options:

1. You can remove the sidebar altogether from a page, by using the full-width page template. For that, go to Pages in WordPress dashboard, hover over the page you want, and click “Quick Edit”. In the right side choose Full Width Page (no sidebar) for the “Template” option. (see attached screenshots tpl01.png and tpl02.png). Click the “Update” button to save the change.

2. To remove or add any widget, without removing the sidebar, go to Appearance > Widgets in WordPress dashboard. The sidebars are named after the page template they are used on (for example http://chris-and-amy.com/registry/ has the Right Sidebar). Choose the one you want to modify and click on it. All the widgets will appear. Adding and removing of widgets in done with drag-and-drop from/to the left panel.

Attachments:

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[CP-SupportKeymaster Post count: 1282]

You’re welcome. Have a great day!

[CP-SupportKeymaster Post count: 1282]

Hi,

I just looked and everything is fine, there are no missing images in the footer and the layout is ok.
Can you please give me some more details?

[CP-SupportKeymaster Post count: 1282]

Hi,

The loading time for your website was tested and the results are these:

14.11s on our broadband internet connection (12MBps – aprox. 100Mbps) – with only one user active and no other band-consuming processes active
15.69s on same connection on WiFi 801.11ac
11.27s on a super broadband in a big IT company

…which is truly awful.
To compare and have an idea:
– your loading times are almost three times longer than on our local server (not the hosting server where we have the demos, but the local server we develop and test our work on – we get about 5.3s – 5.6s albeit with optimized images).
– our demo on the hosting server gets 7.13s (with big unoptimized images, no compression and no scaling).

On the connections we tested, no issues appear with the arrangement of the isotope gallery, they arrange ok on repeated refresh with cache disabled, but the images load very slow. I must assume that on slower connections or for visitors from farther away from your server it gets much worse and with possible problems.

If upgrading hosting is not an option for you, I would at least recommend that you optimize the template as much as you can:
1. Remove the bad requests (you have one);
2. Web optimize/compress the images and background images;
3. Scale the images before use, so that they are not scaled in html/css;
4. Compress javascript and – if possible – css too;
5. Remove any unwanted scripts, or group them into one;
6. Minimize the number of requests made to the server;
7. Enable compression on your server.

All these will help with the loading time, but, like said before, they won’t fix a bad hosting.
Have a great day!

• This reply was modified 10 years, 11 months ago by  CP-Support.

[CP-SupportKeymaster Post count: 1282]

The template “breaks” because one-page templates (as opposed to multiple page templates) load everything, and this is not bad-hosting friendly. Like I said, it is not an issue with the template, and no amount of javascript patching (except maybe deleting it) would compensate or solve a hosting problem. Bad loading affects all the resources of a template, not just Isotope or javascript in general. If my partner will confirm that this is a hosting issue, it would not be covered by support and it will be your responsibility to have a fix.

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