[CP-SupportKeymaster Post count: 1282]

Hello,

Unfortunately, the invitation was not meant for phones, and so it was not optimized for smaller resolutions or mobile devices. I will, however, add this on the Proposals list, and the devs will decide wether it will be included on the to-do list for the next update.

Let me know if you want to be notified about it.

[CP-SupportKeymaster Post count: 1282]

My colleague is already working on the issue and we speeded up the deadline of our next theme update, to make sure the fix reaches you in the shortest time possible.

We will release the update within the next 36 hours. Updates are typically approved at ThemeForest within 24 hours, but it depends on how busy the reviewers are, it could take longer. You should receive an email notification from Envato when it’s approved.

[CP-SupportKeymaster Post count: 1282]

Hi,

For translating the rsvp form you can use a translation plugin like WPML.
If you prefer to manually translate the form, the rsvp form is in plugin folder > views > rsvp-form.phtml.

[CP-SupportKeymaster Post count: 1282]

Sorry, I have checked that now and it seems that the pictures remain visible even with password. I will pass this issue to a colleague developer and once the issue is solved we will release a theme update with the fix.

[CP-SupportKeymaster Post count: 1282]

Hi,

The theme’s gallery is a custom made page, and it can be password protected from the dashboard.
Just go to the edit page in dashboard and change visibility settings (see attached screenshots).

Change from Public to Password protected and add the desired password.
Click “Ok” and then the “Update” button to save the page.

Attachments:

You must be logged in to view attached files.

[CP-SupportKeymaster Post count: 1282]

Hi,

Thanks for bringing this up to us. But that was not designed at all. The theme only has support for WooCommerce, but it does not have styling at all. No design was made for WooCommerce, we just made the theme compatible. It just happens that the fields inherit the theme’s styling.

We will add some styling and correct such issues in the next theme update.

[CP-SupportKeymaster Post count: 1282]

Ok, we are waiting for news from you. Hope everything will be solved. If not, let us know and we will do what we can to help.

[CP-SupportKeymaster Post count: 1282]

Putting the download pictures in a cloud system is a great idea.

Your php.ini data seems ok, and uploading your images should work.
However, I see that you mentioned that you created your own php.ini file(s). Most hosting companies ignore such files, and the client cannot overwrite php settings (especially in shared hosting accounts). Some hosting companies offer the possibility to modify such parameters through Plesk or equivalent software. Please try to contact your hosting company explaining your issue and let us know if it is resolved. Thanks.

[CP-SupportKeymaster Post count: 1282]

Those are very huge images, not optimized for the web, that will load very slow for visitors. A web optimized image should be in the worst case 2-3MB. I would recommend saving them for web in Photoshop, Lightroom or other software.

Please note that although server configuration is not and should not be covered by our support team, we will investigate the issue.
1. Check post_max_size value (it should be increased together with max_upload_size)
2. If the post_max_size value is ok and you still have problems, grant us access to the dashboard and send us the images you are trying to upload by mail at craftedpixels.net@gmail.com, so we can test and further investigate. We – of course – guarantee your confidentiality, and your images will be deleted from our local machine as soon as they are not needed anymore. You will be informed exactly at what time a colleague developer will login to test.

• This reply was modified 10 years, 5 months ago by  CP-Support.

[CP-SupportKeymaster Post count: 1282]

I advised you to contact your hosting provider because max upload size is a PHP server setting that has nothing to do with our theme. It might be a misconfiguration. I maintain that recommendation.

What is the current upload maximum you have? (we made the max size display in Theme Options > WOW Slider when you add a new slide – see theme documentation for details)

[CP-SupportKeymaster Post count: 1282]

Hi,

We removed the subject field because it was not very popular/used, but we kept the functionality in the form. So if you want the person that contacts you to write a subject to the message, just add this in contact.html:

<div class="col-12">
    <input type="text" name="subject" placeholder="Subject" />
</div>

right after this:

<div class="col-6">
    <input type="text" name="email" placeholder="Your Email" />
</div>

If you are unsure how to modify a html file, let us know and we will send you an already modified file.

[CP-SupportKeymaster Post count: 1282]

Hi,

We are sorry, but support doesn’t cover customizations, so we cannot advise about modifications.

However, we added on our to-do list to include a cyrillic-compatible font alternative in the next update. We do not have a definitive release date set yet for the update (because today is the first work day for 2015), but we can assure you that it will be sometime this month (about 1-2 weeks).

[CP-SupportKeymaster Post count: 1282]

Hi,

Sorry, but this is not a problem with our theme. For increasing max upload size please contact your hosting company.

[CP-SupportKeymaster Post count: 1282]

That’s because the theme has the favicon specified in .ico format, not in .png.

You will have to modify header.php file (line 25), so that this:

<link rel="shortcut icon" href="<?php echo get_stylesheet_directory_uri(); ?>/favicon.ico">

becomes this:

<link rel="shortcut icon" href="<?php echo get_stylesheet_directory_uri(); ?>/favicon.png">

If your .png has a different name, other than “favicon”, replace favicon.png with yourimagename.png

[CP-SupportKeymaster Post count: 1282]

The plugin must be uninstalled/deleted after you update the theme. I’m sorry, but with the plugin removed, the shortcodes will not work any longer, so they must be deleted. For content, use WordPress’ native formatting options for headings (titles), bold, italic etc.. But unfortunately WordPress doesn’t have any tabs option. Without html knowledge, you can use other plugins from wordpress.org for tabs if necessary.

We will try to find a replacement for the Bootstrap Shortcodes plugin, or make a new plugin ourselves, but at this point we are just discussing possible options, we don’t have yet a definitive decision, so we cannot specify a deadline. We are considering this for the next update, but starting Monday we will begin winter holidays until January 5th, so work for the next theme update will begin in 2015.

• This reply was modified 10 years, 6 months ago by  CP-Support.

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