[CP-SupportKeymaster Post count: 1282]

Hello,

Firstly, I see that the theme was customized/modified. Please try activating the unmodified theme and see if the problem persists (so we can know if the modifications are causing the problem or it’s a theme issue).

Any modifications and customizations should be made through a child theme. Modifying the theme directly is not recommended, because if you want to update to the latest version, all your modifications will be lost. Also, if any problem should arise because of the modifications, we cannot be held liable, and you will not be covered by support. For details about what is and what is not covered by support, please see homepage https://craftedpixels.net/

[CP-SupportKeymaster Post count: 1282]

You’re welcome.

[CP-SupportKeymaster Post count: 1282]

Hi Chris,

Please note that support does not cover customizations. We cannot advise about modifications. For more details about what is covered by support and what is not, please see homepage https://craftedpixels.net

All I can say is that the background has size specified in style.css. For example, for the Retina/HiDPI screens you have this:

@media not all, not all, only screen and (-webkit-min-device-pixel-ratio: 1.5) {
    body {
        background: url(images/linedpaper2x.png) repeat #fffdf0;
        background-size: 412px 300px;
    }
}

this is why the background displays oddly, you have to adjust that size to suit your image.

I cannot advise more than this, this is already beyond support cover.

[CP-SupportKeymaster Post count: 1282]

You’re welcome.

[CP-SupportKeymaster Post count: 1282]

Go to Appearance > Theme Options > CSS Styles and input this text:

.call-to-action { display: none; }

[CP-SupportKeymaster Post count: 1282]

You’re welcome.

[CP-SupportKeymaster Post count: 1282]

Go to Appearance > Theme Options > CSS Styles and write there this:

.pp_social { display: none; }

[CP-SupportKeymaster Post count: 1282]

Hi,

1. Password protecting your website has nothing to do with our theme, we cannot advise about that. Please understand that we cannot help with issues unrelated to the theme.

2. This is a customization. Again, please understand that support does not cover customizations. I see that you have been told this before. We offer a functional out-of-the-box product, we fix bugs and problems, we cannot help you with modifications. Customizations should be made by a professional designer or developer.

Since you repeatedly received the answer “this is not covered by support”, I must insist for you to read first what is covered by support and what is not, before posting. You can find the details on homepage http://craftedpixels.net/support/

[CP-SupportKeymaster Post count: 1282]

The slider was hidden on purpose on smaller resolutions (≤ 479px).
Please see style.css lines 1388 and 1392:

@media (max-width: 479px) {
    .logo	{
        max-width: 100%;
    }
    #wowslider-container1	{
        display: none;
    }

It was hidden because it was too small in such resolutions and it seemed disproportionate with the logo and the rest of the content.

On the WordPress version we already found a solution and made the slider visible on smaller mobile resolutions, so in the next update we will do the same for the HTML version too.

[CP-SupportKeymaster Post count: 1282]

Unfortunately, the theme does not have equivalent shortcodes necessary for the page.

In general, you can use any third-party plugin with our theme, provided they come from a trusted source like the WordPress.org repo. We coded the theme so that no conflict arise with any third-party plugin, but given that there are tens of thousands plugins out there, 100% compatibility cannot be reached with all. Sometimes there could be a problem with the plugin, but in general developers from trusted sites resolve bugs and support their plugins just like we do with our projects.

I would advise you to write about the issue to the plugin support forum here: https://wordpress.org/support/plugin/shortcodes-ultimate
I see that the plugin developers support their plugin, and your issue might be resolved, and you could still use the plugin.

[CP-SupportKeymaster Post count: 1282]

This is the report from our admin:

—————

First checked: Dashboard – content of “PARTIES” page.
Third-party plugins: Shortcodes Ultimate
Client or Third-party mods: No apparent modifications.
Issue environment: Shortcodes were used, other than the type mentioned by the client.

Issue cause: Widget shortcodes (some of them, please see below details). They generate non-valid html that breaks the page.
Solution/Further proceedings: I temporarily deleted the following widget shortcodes from the page content:

[widgets_on_pages id="pink"]
[widgets_on_pages id="purple"]
[widgets_on_pages id="orange"]
[widgets_on_pages id="13"]
[widgets_on_pages id="14"]

and now the page displays correctly.

Details for client:
Please check http://www.littlerascalsplay.co.uk/parties/ , now the page displays ok without the aforementioned shortcodes.
This is why my colleague asked if you had html or shortcodes inserted in the content. Those are not bullet points shortcodes like you said, they are shortcodes generated by a third-party plugin (Shortcodes Ultimate). Shortcodes Ultimate is a third-party plugin that has nothing to do with our theme. Any issues with this plugin must be addressed to the plugin developers or support team.

—————

The problem is not caused by Kindergarten theme, but by the shortcodes plugin.
We are sorry, but support does not cover third-party plugins or software. For more details about what is covered by our support team, please see details on homepage at http://craftedpixels.net/support/. Thank you.

[CP-SupportKeymaster Post count: 1282]

Our admin will log in in the next minute, please do not make any modifications to the website until we have an answer. Thanks.

[CP-SupportKeymaster Post count: 1282]

Provide us with the username and password so we can login to your website and check the page content.
Please use the option “Set as private reply” here on the forum, so your data would not be visible to other forum users besides you and the forum admin.

[CP-SupportKeymaster Post count: 1282]

Please grant us access to the dashboard so we can take a look at the page content.
Bullet points cannot cause this, so it’s ok.

[CP-SupportKeymaster Post count: 1282]

Yes, the content will remain as it is. Just code (html/css/php) modifications to the theme are affected by updates.

[Author]

Posts